FREQUENTLY ASKED QUESTIONS AND ANSWERS (FAQ’S)
Q: Will I meet my dog walker?
A: Yes. A FREE face-to-face consultation will need to take place before we can accept your booking. The consultation is very important as it gives us a chance to find out more about your dog, its personality and its needs. It is also an ideal opportunity for you to meet your walker, and for your walker to get to know you and your dog.
Q: How many dogs are walked at any one time?
A: We will only walk a maximum of two dogs per walker which means we are in full control of your dog and can give them our full care and attention.
Q: How do you arrange collecting and returning the dogs?
A: Your dog will be collected from your home. Although we will endeavour to pick your dog up at the pre-arranged time, please be aware that this is only ever an estimated time. (Please note pick up and drop off services are free of charge.)
Q: What areas do you cover?
A: We cover Milford on Sea and the surrounding areas. We reserve the right to charge a mileage surcharge for all customers living outside 10 mile radius.
Q: Are you police checked?
A: Yes. We insist that all walkers have a Criminal Records Disclosure. Potential and existing clients are welcome to contact us for further information or to see a copy of their walker’s Disclosure.
Q: Are you insured?
A: Yes. For your peace of mind, all our dog walkers are fully insured by a specialist pet business insurance company. Potential and existing clients are welcome to contact us for further information or to see a copy of our insurance certificate.
Q: What is your cancellation policy?
A: We understand that there may be times when you will need to cancel or add a walk last minute, however where possible please can you try to give us at least 24 hours notice. We will do our best to be as flexible and accommodating as possible. We will not charge you for late cancellations unless it becomes a frequent occurrence.
Q: What do you do in case of an emergency?
A: In the unlikely event of an emergency, we will call the “emergency number” provided during our initial face-to-face consultation. If veterinary assistance is required, we will take your dog to your nominated vet or to the nearest possible one depending upon the circumstances.